scripts and departures from them

Just called to cancel an appointment to have my evil toe wart removed, having successfully done so myself with drugstore stuff in the approximate month and a half since I made the appointment, and was utterly disconcerted when a live person picked up the phone instead of getting a message service. Really had to scramble to answer and provide appropriate information. What kind of podiatrist has a receptionist in at 22:30 on Sunday, anyways??